sales@gracefulaccessories.co.za
082 303 2370

Term & Conditions

Detailed Description of Good and / or Services
Graceful Accessories is a business in the fashion industry that markets ladies accessories.

 

Delivery policy

Subject to availability and receipt of payment, requests will be processed within two to three working days and delivery confirmed by way of communication with the customer.

 

Return and Refunds Policy
The provision of goods and services by Graceful Accessories is subject to availability.  In cases of unavailability, Graceful Accessories will refund the customer in full within 30 days. Cancellation of orders by the customer may attract a cancellation and or administration fee, subject to Graceful Accessories discretion.

 

Customer Privacy Policy

Graceful Accessories shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm

 

Payment Options Accepted

Payment may be made via Visa, Master Card or by bank transfer into the bank account of Graceful Accessories, the details of which will be provided on request.

 

Credit Card Acquiring and Security

Credit card transactions will be acquired for [#Company Name#] by EcoPay who are the approved payment gateway for [# Your Bank Name (if you have your own merchant account) OR Nedbank (if you’re using EcoPay’s Virtual Merchant Account)#] of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy.

 

Customer Details Separate from Card Details
Customer details will be stored by Graceful Accessories separately from card details which are entered by the customer on ShopDirect’s secure site.  For more detail on ShopDirect refer to www.shopdirect.co.za .

 

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

 

Responsibility

Graceful Accessories takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

 

Country of Domicile

This website is governed by the laws of South Africa and Graceful Accessories chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 74 Caspian Street, Westcliff, Durban.

 

Variation

Graceful Accessories may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

Company Information

This website is run by Graceful Accessories (Pty) Ltd, private company based in South Africa trading as Graceful Accessories and with registration number 2017/104491/07 represented by Johanne Somoloo (Director) and Dashagan Somoloo (Director)

 

Export Restriction

The offering on this website is available to South African customers only.

 

Graceful Accessories contact details

Telephonic Support: [082 303 2370] | Email Support: [info@gracefulaccessories.co.za]